My Talktalk router, which was new last month, conked out today. I hate dealing with Talktalk on the phone as they use an overseas call centre. So I rang them to get a new one sent.
I had to give the girl my information twice, she butted in & talked over me when I was trying to explain the problem, tried to build rapport long after any sensible person could have detected that she was pissing me off, asking all sorts of questions unrelated to the problem. In the end I took control of the call, told her politely that she needed to listen rather than talk to resolve this & from that point on it took a matter of minutes.
I don’t know why organisations think overseas call centres are good value for money;they waffle, they prevaricate, they don’t listen & they nearly cost Talktalk my business. In fact, I’m not yet sure that they haven’t after this most recent exhibition of how crap they can be!